Airline to pay for psychiatric treatment for Brazilian plus-size model who was ‘denied from boarding’

A court has ordered an airline to pay treatment costs for a plus-size Brazilian model who claims she was banned from boarding a plane “because she was too big for her seat”.

Social media influencer Julianna Nehme, 38, claimed earlier this year that she was prevented from boarding a Qatar Airways flight because she was too big and accused the Middle East carrier of discriminating against her because of her size.

“They are denying my right to travel… I’m desperate, help, they don’t want me to get on the plane because I’m fat,” Giuliana said at the time in a post to her 167,000 Instagram followers.

A Sao Paulo court has now ordered Qatar Airways to pay for Juliana’s psychiatric treatment so she can deal with the distress caused by the accident.

The company had earlier responded to Nima’s allegations by insisting that she was “extremely rude and aggressive when checking in employees”.

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A court ordered Qatar Airways to pay for the psychological treatment of Brazilian influencer Juliana Nehme (pictured) after she was stopped from boarding a plane because she was ‘too big for her seat’.

Social media influencer Juliana Nehme

Social media influencer Juliana Nehme

Social media influencer Juliana Nehme (pictured), 38, has accused Qatar Airways of discriminating against her because of her size, after she was denied boarding the plane because of her size – despite having a ticket.

Judge Renata Martins de Carvalho ruled on December 20 that the airline must pay for the influencer’s psychological or psychological treatment by a trusted professional.

The treatment must consist of “a weekly therapy session of R$400 (£63) for at least one year, for a total of R$19,200 (£3,000), to be deposited into the plaintiff’s bank account”.

Judge Carvalho said that “the granting of urgent relief is a reasonable and proportionate measure to ensure that the stressful and traumatic event is overcome” by Juliana.

The influencer’s lawyer, Eduardo Barbosa, called the ruling “a milestone in the fight against prejudice”.

Giuliana spoke about her ordeal, telling Brazilian media: ‘It was like I wasn’t human to them. I was a fat beast who couldn’t ride.

‘It was terrible. I never imagined you would ever go through something like this.

Juliana Nehme (pictured at the Qatar Airways check-in desk and right) was on vacation in Lebanon with her family and arrived in the country via Air France without a hitch, she told her followers.

Pictured is Juliana Grace

Juliana Nehme (pictured left at the Qatar Airways check-in desk and right) was on vacation in Lebanon with her family and arrived in the country via Air France without a hitch, she told her followers. But being denied boarding on her first return flight means she will also miss her connection to São Paulo, where she lives.

It pains me now to remember how much I blamed myself, because I blamed myself so much, that I even asked my mother for forgiveness several times.

I said, “Mom, forgive me, because being like this kept you from coming home.” She said it wasn’t my fault.

Juliana was not allowed to board her flight from Beirut to Doha on November 22.

She told her followers that she was vacationing in Lebanon with her family and arrived in the country via Air France without any obstacles.

But being denied boarding on her first return flight means she will also miss her connection to São Paulo, where she lives.

Juliana said that Qatar Airways did not offer to return the £830 she had paid for her ticket. Instead, the influencer claimed the airline said she needed to buy a first-class ticket – which has larger seats – for £2,480, in order to be able to take a seat on the plane.

The influencer ended up staying in Lebanon with her mother, while her sister and nephew returned home.

Judge Renata Martins de Carvalho ruled on December 20 that the airline must pay for psychological or psychological treatment of the influencer (pictured) by a trusted professional

Judge Renata Martins de Carvalho ruled on December 20 that the airline must pay for psychological or psychological treatment of the influencer (pictured) by a trusted professional

She told her social media followers at the time: “What a shame for a company like Qatar to allow this kind of discrimination against people! I’m fat, but I’m just like everyone else!

“I’m here at the Qatar Airways office, with tickets I’ve bought to go to Doha and from Doha to Brazil,” Giuliana told her followers in an Instagram video, speaking in Portuguese.

For no reason, the flight attendant from Qatar said that I could not get on the plane because I was too fat, and according to her, I had no right to this plane ticket.

I paid $1,000 on the plane ticket, roughly R$6,000 (the currency of Brazil). I’m here with my mom, sister and nephew, a total of $4,000 in tickets for her simply to refuse the tickets and not let me board the plane to Doha, because I’m fat.

Now, what am I going to do? They deny me the right to travel, but I came here by AirFrance and everything went well, I had no problem.

“And now, they’re refusing my ticket,” claimed a visibly upset Juliana. They ask me to buy an executive ticket to go back to my country, but I came here with a normal seat ticket.

I’m desperate, they don’t want to ride me, because I’m fat. I need to buy a business ticket, it’s $3,000, and I don’t have that money. I don’t know what to do, there are only 30 minutes left until the plane takes off.

They say I have no right to get on the plane, because I’m fat. I don’t know what to do.’

Pictured: Influencer Julianna Nehme poses while on vacation.  Juliana said that Qatar Airways did not offer to return the £830 she had paid for her ticket.  Instead, the influencer claimed the airline said she needed to buy a first-class ticket - which has larger seats - for £2,480.  Qatar Airways confirmed that they were booked on the flight back home on November 24

Pictured: Influencer Julianna Nehme poses while on vacation. Juliana said that Qatar Airways did not offer to return the £830 she had paid for her ticket. Instead, the influencer claimed the airline said she needed to buy a first-class ticket – which has larger seats – for £2,480. Qatar Airways confirmed that they were booked on the flight back home on November 24

Juliana and her mother were eventually able to get home on another flight without having to pay any more money after talking to the Brazilian ambassador.

“The ambassador called me and said he would help me,” she told local media at the time. “We stayed at the embassy house waiting for the decision.”

Then he called me on the 24th and said he had spoken with the head of (Qatar Airways) and that I was authorized to return with only what I paid, and I wouldn’t have to pay anything else.

“We traveled the same day and arrived in Brazil on the 25th.”

In a statement, Qatar Airways said: “Qatar Airways treats all passengers with respect and dignity and in line with industry practices. Like most airlines, anyone who obstructs a fellow traveler’s space and is unable to secure their seatbelt or lower their armrests may be affected. An additional seat is required as a safety precaution and for the comfort and safety of all passengers.

The female passenger in question at Beirut airport was initially extremely rude and aggressive at check-in when one of her companions did not present the PCR documents required to enter Brazil.

As a result, airport security was asked to intervene because the staff and passengers were very concerned about her behaviour.

Qatar Airways has been named the World’s Best Airline at the 2022 Skytrax World Airline Awards – a record seventh time.

With airlines seeking to cut costs as much as possible, how to handle the sensitive topic of overweight gain has been a contentious topic.

Airlines are tasked with calculating the weight and balance of their aircraft to ensure that they are within the permissible limits for aircraft safety.

In the United States, it has been suggested that the FAA weigh some passengers before boarding them.

In recent years, increasing rates of obesity in the United States mean that the standard numbers used by the airline industry to estimate the average weight of passengers are likely to be outdated and therefore unsafe to use.

It was said at the time that the weight of certain passengers at airports would establish a more accurate figure for average passenger weight so that the number of available seats on flights could be adjusted accordingly.

Critics of such a move say it would open the door to discriminatory practices.

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