Angry passengers took to social media for an explanation after it was reported that BA flights were grounded around the world. Pictures on social media showed large groups of people waiting at airports and checking their phones for updates on the situation.
A customer called the airlines’ IT system a “disgrace” on Twitter as they revealed that every BA flight has been grounded for at least four hours.
British Airways explained that the problem was due to a “technical issue” with a “third party flight planning supplier”.
They also apologized to customers and vowed to resolve the issue “as soon as possible”.
Customers noted that BA took its time to provide an official explanation as to why the travel was grounded.
Instead, BA initially chose to respond directly to concerned customers on social media.
One customer wrote: “It’s strange that no one has tweeted this whole picture [British Airways] The computer system is down and every flight worldwide has been grounded. So if you’re stuck, here’s why! “
The issue is affecting John F. Kennedy International Airport, where a passenger posted a video showing a crowd of people waiting with their baggage and checking their phones for updates.
The passenger said, “All the fun and games at JFK. Everyone [British Airways] Flights have been grounded due to a problem with their flight mapping system, and now we have many alarms going off on departing flights.”
Other customers were joking about the situation, with one customer saying they were given some time to read their book.
Another customer quipped that BA needed to either fuel their flight to London or give them some coffee.
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In a later update, BA said: “Our flights scheduled to depart the US tonight are currently delayed due to a technical issue with a third party flight planning resource, which we are urgently investigating.
“We regret any disruption this may cause to the plans of our customers, and our goal is for these flights to depart as quickly as possible.”
Charlie Scott, senior editor at football news site The Athletic, also inquired about the situation.
he asked on Twitter: “[British Airways] What happens to your flights around the world? “
Mr. Scott noted that his flight from JFK was supposed to leave “on time” but they were still waiting an hour and a half after supposed takeoff.
He said, “There was no communication from anyone. Horrible experience and customer service.”
He also noted that “thousands of people” are still waiting for an update from the airline.
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The delay comes just hours after “chaos” at Heathrow left passengers waiting several hours for their baggage to arrive after British Airways flights landed.
One frustrated traveler tweeted that the airport was “an absolute mess”.
They added: “There is no ground crew to dock the plane, so passengers (including us) sit for hours on the plane after landing.
“There are no baggage handlers either. Hundreds of people wait hours for their bags. What on earth is happening?
Another upset passenger said the place was in “a mess” due to the lack of staff and that the Christmas gifts they had given their loved ones were gone.
They said, “Go see my friends and family in one outfit and 0 Christmas presents. Merry Christmas.”
More commuters may be ready for more mayhem over the festive holiday, as Border Force employees are due to leave this week on December 23 and will continue their eight-day strike over Christmas through December 31.
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