A Spanish bar has sparked outrage for charging customers a cover charge for drinking on the terrace - and even charging for cutlery

Spanish bar sparks outrage after charging tourists for cutlery

A Spanish bar has sparked outrage by charging customers a cover charge each time the waiter comes to the table on its outdoor terrace – and even charging for cutlery.

Blas Galey Hermoso, from Andalusia, Spain, was faced with the surprising bill after enjoying holiday drinks at Imperial Bar in Zamora, north-west Spain.

While it is common in Europe to have a place setting for drinking on a terrace, it was disconcerting that he had to pay and 20 cents extra every time the waiter brought items to the table.

What made the situation even more confusing was paying an extra €1 for using cutlery.

A Spanish bar has sparked outrage for charging customers a cover charge for drinking on the terrace – and even charging for cutlery

He posted about the charges on Twitter In November last year, it quickly went viral, and the charge still seems up with other tourists sharing similar experiences since then.

He posted: “Something strange happened to us a few days ago in Benavente.

“Every time the waiter came to the table on the terrace to bring something: the beer, the tapa… he charged us 20 cents.

‘The last straw was the euro he charged us [bring] cutlery for a toast we had ordered.

Blas Galey Hermoso, from Bailén, Andalusia, Spain, was faced with the shocking bill after enjoying holiday drinks at Imperial Bar in Zamora

Blas Galey Hermoso, from Bailén, Andalusia, Spain, was faced with the shocking bill after enjoying holiday drinks at Imperial Bar in Zamora

The customer revealed that he was not only charged an extra 20 cents (17p) each time the waiter came to his table, but also an extra euro (£0.85) for using cutlery.

The customer revealed that he was not only charged an extra 20 cents (17p) each time the waiter came to his table, but also an extra euro (£0.85) for using cutlery.

The restaurant claimed the surcharge was for each drink served rather than each time the waiter came to the table.

Speaking to Spanish News, the bar said it was common for venues to charge extra for terrace service.

Other customers have had the same experience as Blas and looked to Google reviews to explain.

One person said: ‘They charged me for the cutlery service and the amazing thing we ordered several beers and they charged us 20 cents for each waiter trip to come and bring them.

Many people also took to social media to express their outrage and some even suggested the accusations may be

Many people also took to social media to express their outrage and some even suggested the accusations may be “illegal”.

Another customer said: “It had to change ownership, now they charge you every time a waiter serves you.”

To which the bar owner replied: ‘J. Manual the waiter charges for each service.

‘Every time you are served a drink on the terrace it incurs an extra 20c, maybe it’s easier to put a full price on, but we think it’s best you know what you’re paying and, we think it’s your appreciation.

“Surely if you told the waiter that he explained it to you, it won’t happen to us again.” We will fix what is wrong. We want our bar to be a place of enjoyment and not where you will walk away angry not because of the price which we understand to be fair but because it is poorly explained.

Many people thought that the supplement on the terrace was

Many people thought that the supplement on the terrace was “normal” and people said that it was done a lot in Spain.

Many people also took to social media to express their outrage and some even suggested the accusations may be “illegal”.

One person said: ‘The extra on the terrace is normal but I’m freaking out with the cutlery thing. As they say around here, you had to call the town hall and put in a complaint sheet and not because of the euro, it’s because of the fact itself.

“Charging €4.5 for a beer can be expensive, or cheap, depending on other factors, but charging every time the waiter comes out on the terrace or for a cover is downright illegal.”

Other customers had a similar experience to Blas and they looked to Google reviews to explain

Other customers had a similar experience to Blas and they looked to Google reviews to explain

Someone wrote: “One solution would be to tell the waiter not to bring me the order in small drops, bring me the whole order at once, that way they would only charge 20 cents.” Although the perfect solution would be to NEVER GO TO THIS RESTAURANT.

While some people were shocked by the accusation, others said it was completely normal.

With one person writing: ‘No sir, you weren’t charged for the rides, they charged you the terrace supplement for each drink you ordered, and covered service, just normal. If you are not satisfied the next time you drink it at the bar.’

Another wrote: “Well at first it’s shocking… but come to think of it, the prices are cheap and then there’s the typical family: can you bring me a straw for the must of the child?” Can you bring me another fork that I dropped on the floor? ….to think about it before calling the server 200 times.’

While someone else said the patio service charge was normal, the cutlery charge was a bit too far.

They said: ‘The terrace thing seems normal to me that they charge you, but every time the waiter comes? And for asking for a knife? The cutlery must be put with what the customer requests, and do not charge extra for the cutlery.’

Mail Online has contacted The Imperial Bar for comment.


#Spanish #bar #sparks #outrage #charging #tourists #cutlery

Leave a Comment

Your email address will not be published.